Airbnb Quality Dashboard & Ongoing Dedicated Support
At GuestWisely, innovation is not just a milestone but a continuous commitment to your growth. As Airbnb benchmarks constantly evolve, our mission is to empower property managers with proactive control across one of the most powerful OTA platforms, while ensuring dedicated support at every stage of the customer journey.
This March, we have taken a significant step forward, introducing a new level of operational clarity to keep you ahead of the competitive vacation rental industry.
Airbnb Quality Dashboard
We have officially launched the Airbnb Quality Dashboard, a powerful new feature built to redefine how you shape performance on Airbnb. Instead of manually navigating through individual reviews or fragmented data points, you now have a centralized overview of your entire portfolio with all key quality signals consolidated into a single dashboard.
Why it matters:
- Detect and resolve quality issues early to improve listing quality
- Identify performance trends to navigate Airbnb search algorithms
- Enhance the guest experience to drive bookings and increase revenue
How to access:
- Airbnb Review Quality Dashboard: Channel Manager → Airbnb → Airbnb Reviews
- Airbnb Listings Quality Dashboard: Channel Manager → Airbnb → Airbnb Dashboard
1. Airbnb Review Quality Dashboard
Focusing on deriving sentiment data from Airbnb reviews, the Airbnb Review Quality Dashboard transforms how you interpret and take action on what drives guest satisfaction.
At the core of this capability are key features designed to process sentiment data with precision and flexibility, including:
At the core of this capability are key features designed to process sentiment data with precision and flexibility, including:
Flexible filtering:
- View by single property, group, or entire portfolio
- Select custom date ranges to track trends over time
Sentiment analysis:
- Reviews are automatically categorized (e.g., cleaning, communication, check-in)
- Quickly identify problem areas (e.g., 30% of complaints are about cleaning)
Property-level breakdown:
- Compare performance across listings
- Instantly spot top performers vs. underperforming units
- Perfect for diving deep into guest feedback and identifying root causes
2. Airbnb Listing Quality Dashboard
The Airbnb Listing Quality Dashboard provides a high-level view of performance across your entire portfolio. Rather than evaluating individual listings, you can now analyze aggregated quality signal data to identify patterns and trends within one centralized dashboard.
Note: Data is available from April 2026 (or from when your Airbnb account was connected).
The following key features bring clarity to your portfolio performance:
Category breakdown (0–5 ratings):
- Overall
- Cleanliness
- Accuracy
- Location
- Check-in
- Communication
- Value
Year-over-year comparison:
- Visual graphs to track improvements or declines
Trend analysis:
- Monitor performance by month
- Identify seasonality or operational impacts
Listings by quality status:
- See which listings require attention
Checkout tasks overview:
- Track which properties have checkout procedures configured
Host notifications:
- Stay informed when action is required
- Monitor overall health and long-term performance
Ongoing Dedicated Support
We maintain an SLA compliance rate above 90% to ensure every customer request meets a high standard of responsiveness and reliability.
Our support framework is classified based on urgency and business impact to allocate resources and streamline resolutions. Our services are backed by high availability and a robust infrastructure, fulfilling our commitment to your seamless operations.
We highly value your feedback to help us improve our customer support service. You can reach out to us at [email protected].
Innovating Every Step of Your Growth Journey
Every innovation is built to not only enhance your day-to-day operations but also position you ahead of evolving industry standards:
- Airbnb Quality Dashboard: Transform insights into actions with a centralized view of key quality signals to optimize performance and enhance rankings, resulting in increased bookings and maximized revenue.
- Ongoing Dedicated Support: Ensure reliable resolutions delivered with an SLA compliance rate of over 90%, backed by high availability and a robust infrastructure to keep your operations running seamlessly.
Explore our latest updates to lead with clarity and grow without friction. Book a demo now!
